I’m impressed by the number of big-name health systems that are giving Google Glass a test drive. It’s also interesting to note the diversity of applications, from telehealth, education, remote consults, and EMR access. By the time HIMSS15 rolls around next April I am sure we’ll have a clearer idea of which vendors have figured out the formula for success. But please… don’t be a Glasshole!
The problem with mammograms, EMRs, patient portals, and other healthcare technologies is that too often the developers seem to have forgotten the patient experience. Case in point: EMRs. Having all of a patient’s visit record online is a tremendous benefit. Frequently, however, the EMR interferes with the patient exam because the physician seems to be paying more attention to finding the right drop down item than to the actual patient. Especially if I am sick, I want my doctor’s full attention and assurance that he/she is engaged and invested in my care.
Engaged patients have better outcomes and cost less to care for. How do we get patients who are not engaged to become more participatory?
The telehealth market is expected to experience a tenfold growth spike by 2018, burgeoning to $4.5 billion. We saw some significant signs of this growth recently,…
During this week’s #HITsm chat (Aug. 8), we will focus on design of applications in healthcare. Our social media chats have engaged two communities in…
According to The Medical Group Management Association, about three percent of primary care physician pay and 2.31 percent of specialty physician was tied to patient satisfaction in 2013. That’s a relatively small portion but as provider compensation continues to shift from fee-for-service to reimbursement models based on outcomes, patient satisfaction will no doubt factor more heavily. As more providers jump onto the patient satisfaction survey bandwagon, satisfaction survey fatigue may rise to an all-time high. The exception, of course, will be unhappy patients, since disgruntled consumers tend make time to voice their complaints.
Did healthcare IT chose the wrong path by not choosing CCR? It certainly seems so at this point. But one must also step back and ask where the industry should be three to five years from now. Do we want Diagnostic Imaging Reports to be commonly exchanged as electronic documents? How about Consultation Notes?
If you must pick one area to focus on, focus on patient-centered care over patient satisfaction. Perhaps it’s because I have always worked in the clinical setting that I believe good clinical care can trump, or at least balance, parts of an experience that are less satisfying. Healthy patients equal happy patients and I feel they, like me, would be more willing to compartmentalize different aspects of the care experience. Because they are treated like individuals and listened to by their clinicians, they’ll be less likely to give an overall poor satisfaction score if something, like scheduling, goes amiss. And let’s not forget that despite how health care has changed over the years, good health outcomes are really what it is all about.
Healthcare has many components and, ultimately, the most essential elements are delivering high quality care in a timely and efficient manner. In the middle of this is you – the patient. Understanding what is healthy is core to health literacy. Understanding how your data is collected, stored, used, and exchanged is central to health IT literacy. We need to raise our health standards for both healthcare and health IT literacy, and this will take a community and your active participation.
In a world where we can spend 10 minutes online and pay a month’s worth of bills, buy a pair of shoes, and read the day’s headlines, why is the healthcare industry so far behind in its efforts to provide patients with a consistently efficient online experience?